(right click and select copy)Ĭlose that window and on the desktop, right click and paste the 7z. Go back into the %temp% folder and copy the folder created for the printer. Run the downloaded driver again, when the installation window opens cancel the installation. Go to Start, Run, type in %temp%. Clear out the temp folders. I believe the issue is that the files aren't being located properly from the temp folder.įollow these steps to copy the 7z.folder to the desktop and run the installation from there. ![]() Click on the Startup tab and click Disable all. Perform a clean boot on the computer and turn off the Antivirus Software before reinstalling the software again. In the Open box, type msiexec / regserver, and then click OK. In the Open box, type msiexec / unregister, and then click OK. Unregister and reregister Microsoft Windows Installer: ![]() I have provided some more steps that you can try to be able to install the full software. You may have to restore the printer back to where you didn't have issues with the CD/DVD disc drive or update the drivers in the Device Manager.
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